Orders
Below are some of the most common questions about orders
You can use PayPal or Credit and Debit card to make a purchase. We also offer UPI for Indian customers.
You will receive an order confirmation email or SMS once your payment is successful.
Address changes are possible within a few hours of placing your order. Please contact our support team as soon as possible.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Yes, we offer international shipping to select countries. Shipping rates and timeframes may vary.
Orders are processed in 3–5 business days. Once shipped, you'll receive a tracking number via email.
We are currently providing free shipping. In the future, if shipping charges apply, they will be based on order weight, destination, and the chosen shipping method.
Product & Care
Below are questions about jewelry quality, authenticity, and care
We use premium materials including 925 sterling silver, gold vermeil, solid gold, and natural gemstones - depending on the product you have chosen.
Yes, our jewelry is hypoallergenic and safe for sensitive skin.
Store your pieces in a dry place, avoid chemicals, and clean with a soft cloth regularly.
With proper care, our jewelry resists tarnishing. Exposure to moisture and chemicals can cause it.
Payments & Discounts
Everything you need to know about pricing and offers
We accept PayPal, all major credit/debit cards, and UPI (for Indian customers).
Yes, we use secure encryption and PCI-compliant gateways to ensure your data is safe.
Yes, subscribe to our newsletter for an exclusive first-time discount code.
Unfortunately, only one promo code can be used per order.
Custom Orders
Questions about bespoke and made-to-order pieces
Yes, we accept custom design requests. Please contact us with your idea.
Custom pieces usually take 2–4 weeks, depending on complexity.
No, due to their personalized nature, custom orders are not eligible for return.
Yes, engraving is available on select pieces. You can choose engraving options at checkout.
Account & Support
Common queries related to user accounts and support
No, guest checkout is available, but an account gives you faster checkout and order tracking.
Tracking details are shared via email once the order is shipped. You can also view it in your account.
Please contact us within 48 hours with photos, and we will assist you with a replacement or refund.
You can reach our support via email, or the contact form on our website.